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Below you will find some frequently asked questions about our services, Chiropody, Orthotics, general health concerns and more. If you have a question that is not answered below, please feel free to contact us.

What are my payment options? Can you bill Green Shield directly?

We accept cash, debit, Visa & MasterCard. If you have the proper coverage, we also offer direct billing to Green Shield Canada.

How do orthotics help correct foot problems? How long do they last?

Orthotics realign the foot in its optimal position and help hold it there by preventing excess motion. All joints go through a natural range of motion when walking. It is when this range of motion is exceeded that pathologies develop. Muscles and ligaments begin to pull at the wrong angle and have a far greater strain put on them. The bones of joints are not in their natural groove and wear and tear develops. Orthotics help the foot work as it was meant to. There are many different types of orthotics, depending on the condition. Most orthotics will last for a number of years.

Do I need a referral from my physician to visit you?

No. A referral is not needed  for an appointment; however, if you have extended healthcare, your provider may require a referral in order for you to be reimbursed.

What type of shoes should I wear?

No matter the foot type, it is always a good idea to wear a shoe that has proper support, is well fitting with enough room for the toes, and preferably has laces or some other type of closure to hold your foot in place. Heel height should be minimal. Remember to always buy shoes at the end of the day when your feet are the largest, and wear them at home first to make sure they are comfortable in case you wish to return them. For advice more specific to your foot, book an appointment today.

What special care do athletes need?

In order to best enjoy and perform at their sport, prevention is the best step for athletes. This involves proper footwear to prevent blisters, abrasions, and strains and sprains. Often a biomechanical assessment and possibly orthotics is advisable to allow the body to perform optimally, and help prevent injury.

What special care to diabetics require?

Diabetes often has two side effects: Diabetic Neuropathy (numbness in the feet), and Peripheral Arterial Disease (Poor circulation in the extremities). These side effects make diabetics more susceptible to developing open sores and infections, and less able to heal them up. Due to this, diabetics always need to think prevention. This means seeking help for foot care if they are not able or have callouses, corns or ingrown nails, and always wearing shoes to prevent injury. Most important is to check their feet daily for any signs of cuts, injury or sores, and seeking help quickly if anything does develop.

How should I properly care for my feet?

Proper foot care starts with good foot hygiene. Wash feet daily, making sure to also clean in between toes. Nails should be trimmed straight across or slightly rounded like the end of the toe. Cream may be applied to the heels and dry areas but never in between the toes. Over moisturizing can cause skin rashes and athletes foot. Any painful areas should be assessed and treated by a chiropodist. In many cases the cause is not what it may seem to you.

What is causing my sore feet?

This could be due to a wide range of factors affecting the outer aspect of the foot, such as callouses, corns and improper footwear, to more internal factors affecting the muscles and foot function. It is best to have a proper assessment by a chiropodist to see what is causing your specific pain.

Is surgery the best way to get rid of my foot pain?

Surgery should always be the last resort when all conservative treatment options have been exhausted. Not only are many pains easily relieved without surgery, but surgery is not always successful. Surgery can occasionally cause an increase in pain or create new pathologies.

What is the difference between a Chiropodist and a Podiatrist?

See this explanation, courtesy of The College of Podiatry:

Chiropodists and podiatrists, deal with the assessment, diagnosis and treatment of the lower limb and are qualified to treat people with arthritis, diabetes, nail surgery and sports injuries. They work with people of all ages but play a particularly important role in helping older people to stay mobile and, therefore, independent.

Chiropodists are trained in Canada or the U.K. while podiatrists are trained mainly in the U.S. Some podiatrists will also perform bone surgeries such as bunions and hammer toes.